Legal

  • All bookings are subject to, acceptance of the terms and conditions, payment of a 20% deposit and a completed booking form.
  • Final payment is due 12 weeks before the first day of the booking. Failure to make the final payment will result in the forfeiture of the deposit.
  • Deposits are refundable only within the first 14 days after receipt, after that there is no option to have the deposit returned and we strongly recommend that you obtain appropriate travel insurance.
  • Bookings are for the duration per the booking form, the Gite will be ready from 4.00pm on the arrival day and will need to be vacated by 10.00am on the departure day. There may be flexibility in the arrival and departure time but this is subject to our discretion and advance agreement.
  • The booking fee includes all linen, final cleaning, towels, bathrobes, pool towels, local taxes and a patisserie breakfast.
  • Whilst the fee includes final cleaning all Gites should be left clean and tidy with the beds stripped.
  • A refundable security deposit of £300 per Gite will be payable 12 weeks before the arrival, we reserve the right to make deductions from the deposit to cover breakages or excessive cleaning costs. The deposit will be returned within 14 days of departure.
  • The swimming pool is heated and will be open from May to the end of September, the running temperature is between 22 and 28 degrees during the season.
  • All of the Gites are heated and it is included in the price for bookings from October to April, if heating is required outside of this period it will be subject to an additional cost.
  • La Palanque is a multiple let complex and as such we expect all of our guests to respect each other and the use of the communal areas. If guests are repeatedly disturbing others and behaving in an antisocial way we reserve the right in our sole discretion to ask the guests to leave.